On-line service of Leica products
Do you have any troubles with software or systems from Leica ? Here you can find how our support can remotely connect to your workstation to fix troubles.
SOLUTION:
- workstation or PC connected to Internet
- call to +420 241441547 and ask for service engineer or sales manager
- at URL: http://supportgw.leicams.com clicks on 49. Support CZ and continue according to manual below.
MANUAL FOR ON-LINE REMOTE SESSION:
- Click on No. 49 at support page.
- According your firewalls and antivirus softwares there will be one or more messages for running external SW. You have to agree with safe running of BOMGAR remote session software. Service engineer will see desktop of your PC and he will be able to install, uninstall, etc. software.
- Agree with „accept“ to have your PC a „allow shared control of your computer“ available for service engineer.
- After fixing problem, close software and it will be automatically uninstalled.